Delivery
Shipment
COPE uses PostNL, as package delivery service. In most cases the package will be handed over to nationwide operating companies in your own country. We pack carefully so that the chance of damage is minimized. Larger packages are delivered by TNT Post or other expedition companies.
You will receive an email message at what day and timetable your package will arrive. You can choose to follow your package using Track & Trace service. If you wish to do this, please inform us and we will include your bar code in your confirmation email. If you are not at home, your package will be delivered to a neighbour. Unfortunately COPE has no influence on delays caused by the package delivery companies.
The following tariffs apply to deliveries within most countries,
- 18 euros for packages in Europe: Belgium, Germany, Danmark, France, Luxemburg, Austria, Spain, Sweden
- 23,14 euros (No VAT) for packages to NON EU countries like the United Kingdom, Norway, Switserland
- 28 euros for packages in Europe like Bulgaria, Cyprus, Estland, Finland, Greece, Hungary, Italy, Ireland, Kroatië, Letland, Lituania, Malta, Poland, Portugal, Roemenia, Slovenia, Slowakia, Tjechië,
- 29,75 euros (No VAT) for packages to Australia, Brazil, United States, South Afrika, Worldwide
Depending on large size and weight additional shipmentcosts can be added also for a shipment.
For parcels larger than 300cm belt size, tariffs will be adjusted according to country, weight and size. In this case, you will find a basic tariff in the shopping cart which (if neccesary) will be recalculated on the definitive invoice.
All parts which we send are insured against damages, so you are covered for any damages during transportation. Check your received package immediatly after receiving for damage, missing or incorrect delivery. If anything is wrong about the delivery please report within 48 hours after receiving by email.
Collect
It is also possible to collect your order from our warehouse. In this case no delivery charges will be made. You should complete your order online even if you decide to collect the items yourself.
If COLLECT is shown in the producttitel, the part will NOT be shipped, and only can be collected in our warehouse in EMMEN.
Payment
Orders have to be payed in advance by international banking or using paypal. You will find the international bankinformation or paypal adress on the definite PDF invoice.
Paypal
Paypal payment is ONLY available for countries outside Europe including the United Kingdom.
Paypal payments are not free of charge. If choosen for paypal payment in the shopping cart, the webshop calculates additional paypal commission fee. This amount is compared to the amount COPE has to pay Paypal for there services.
General Company Information
Mailing adress
COPEparts
Pimpelmees 47
7827BE Emmen (the Netherlands)
Pick Up Adress
Charles Darwinstraat 39
7825AB Emmen (the Netherlands)